After the buyer has placed the order and confirmed the invoice, the order will be processed. Note that once the order has been confirmed, changes or cancellations cannot be made.
All purchases require prepayment, and we do not offer credit to customers. Payment must be made within 24 hours of receiving the invoice. Orders will only be shipped after full payment has been received. If the buyer has multiple orders at the same time, a deposit payment is required. Please note that credit notes are not paid out, but can be applied to the next order.
Shipments & Delivery
Coolmix provides estimated delivery times for reference only. Therefore, any specified delivery estimates or times are not considered as strict deadlines. If there is a delay in delivery, Coolmix will inform the Buyer of the delay and provide them with updated delivery estimates. Exceeding the estimated delivery will not result in Coolmix default or liability.
Deliveries from Coolmix to the Buyer are always uninsured. Unless otherwise agreed. If the buyer considers this liability limits insufficient, then buyer may issue a special value declaration and request insurance. Coolmix can provide this additional insurance to cover the value of the shipment in case of loss or damage. Coolmix is allowed to make partial deliveries of the products included in the Agreement. The delivery costs will be separately indicated by Coolmix when the Agreement is made. Coolmix and the Buyer may decide to have the order picked up by one of the Buyer's carriers (DHL, UPS, FedEx) upon consultation.
Please be aware that all shipments are made based on ExWorks (Incoterms), which implies that the buyer is responsible for the shipment from the point of origin to the point of destination. All associated costs and liabilities are therefore borne by the buyer.
Coolmix does not assume responsibility or liability for any customs procedures that may occur, whether they are carried out in the Buyer's country or the country of the Buyer.
Coolmix exclusively offers previously used phones in multiple quality classifications, including AA+, AB, DPA, DNB, and Apple ASIS. Our website and YouTube channel provide details of our grading standards, We highly recommend that our customers carefully review these grading standards with our terms and conditions before placing an order with us.
We do not accept phones with an Apple ID lock (iCloud Lock) returned. Removing warranty stickers will invalidate the warranty. Unauthorised RMA returns will be rejected and will incur charges. Phones with non-functional issues will not be processed. We are unable to process RMA related to color preferences since the colors of our products are sold in mixed.
Please keep in mind that we can only process RMA (Return Merchandise Authorization) phones that meet the functional RMA requirements. The following categories of phones cannot be accepted as RMA: phones intended for resale to end customers, phones that have been graded, phones without power (if the issue was not reported within 48 hours of receiving the phone), phones with battery messages or battery percentage issues, phones that have been repaired, phones with LCD Truetone issues, and phones with camera spots.
Our warranty does not cover damages such as dents, broken parts, scuffs, dirt, and dust. Additionally, we are unable to accept phones with iCloud activation, also it's important to keep in mind that removing the warranty stickers will result in the warranty being voided.
Our warranty is good for 21 days from when the shipping courier picks up your order. If you want to return a product, make sure to do it within that 21-day period. After that, we can't accept returns, and the warranty will no longer be valid. To return a product, you'll need to get authorization from us first. If you don't, we'll have to send it back to you, and you'll be charged €15 per device. Don't worry, though—we'll give you a special RMA number for your return. Once we receive it, we'll either repair or replace your Coolmix product.
In addition to these shortened warranty and delivery conditions, you also agree to our general conditions, which are updated and presented on our website www.coolmix.eu!