Sometimes our payment system gets a little backed up and your payment might take a while to go through. If you haven't received an order confirmation after an hour, don't freak out! Just hit us up on WhatsApp with a screenshot of your bank statement that shows the transaction number. We'll take care of the rest and send you that sweet confirmation.

If you're looking to get a refund, we've got you covered. Depending on your bank, it might take a bit of time for the funds to be back in your account. If you don't see it after 5 business days, just give our customer service or your sales manager a shout. We'll give you your money back the same way you paid us, and you won't have to pay any extra fees. But before we can do that, we need the goods back in our hands within 21 days. Make sure to follow our RMA and warranty conditions to ensure a smooth refund process. And if you're returning an iPhone with iCloud activated, don't forget to remove it first. Also, keep in mind that if you damage the product while using it, you'll be responsible for any reduction in its value.

Once we've shipped your order, we'll send you an invoice via email as an attachment to your shipping confirmation. If you just placed the order, you'll get the invoice in the shipping confirmation once it's shipped.
Want to make any changes to your invoice later on? Just shoot us an email at finance@coolmix.eu and we'll take care of it for you.

If you need help, the quickest way to reach us is by sending an email or WhatsApp. Simply take a screenshot of your bank statement with the transaction number visible and send it to us via email or WhatsApp. We'll take care of the rest and send you the order confirmation.

In case you buy less than EUR 10,000 within the Netherlands, you gotta pay 21% VAT on top of your purchase. This amount will be clearly mentioned in your invoice. However, if you exceed EUR 10,000, then you don't have to pay any VAT at all. For buyers outside the Netherlands but within the EU, we use the standard VAT Reversed (0% VAT). Note that we don't deal in Marginal VAT.

Please keep in mind that we can only process RMA (Return Merchandise Authorization) phones that meet the functional RMA requirements. The following categories of phones cannot be accepted as RMA: phones intended for resale to end customers, phones that have been graded, phones without power (if the issue was not reported within 48 hours of receiving the phone), phones with battery messages or percentage issues, phones that have been opened or repaired, phones with LCD Truetone issues, and phones with camera spots. We don't cover dents, broken parts, scuffs, dirt, and dust under our warranty. Also, we cannot accept phones with Apple iCloud, and if the warranty stickers are removed, the warranty will be void. Our warranty lasts for 21 days, starting from when the shipping courier (like DHL, UPS or FedEx) picks up your order. If you need to return a product, you have to do it within 21 days. We won't accept any returns after that, and the warranty will have expired. To return a product, you need to get authorization from us first. Otherwise, we'll have to send it back to you, and you'll be charged €15 per device. We'll give you a unique RMA number for your return. We'll either repair or replace your Coolmix product.

All of our used phones are delivered with a battery status between 80-100%.

This battery warranty only applies to orders placed through our website; for trading orders, no warranty is provided for the battery.

‘If you're looking for a supplier who will treat you like family! ’ Looking for a trusted and a reliable supplier? Coolmix^® is the hottest spot for distributors and consumer electronic retailers. We offer access to a massive inventory, ensuring that you'll never run out of the latest phones. Our secret to success? We're just being real and honest, and that's what makes us cool. You will love us! We have been achieving great success for the past ten years. We're not just building simple relationships, we're building genuine friendships, so you know you can trust us to deliver the goods, top-quality phones, spare parts, and the newest gadgets straight to your doorstep worldwide. Don't waste your time, hit us up and let's make it happen! Ajmal Gholzad, a born entrepreneur, is the mastermind behind Coolmix. He left his homeland for a better future in Europe. Together with his childhood friends and a group of young talents, he transformed Coolmix into a company worth millions of dollars. And we’re not just suppliers, we want to be your friend! So let's get the party started and make some money together! Coolmix^® is a European registered trademark.

Company details
Company name: Coolmix
Business address: Industrieweg 24 C, 5262 GJ Vught, The Netherlands
CoC: 80726844 ,
VAT: NL861776239B01
E-mail: info@coolmix.eu
Phone number: +31 (0) 852 129 059

We may not be saving the world like the Avengers, but our grading team is on a mission to rescue you from crappy phones. We've got a bunch of nerds who carefully test your devices with great attention to detail, ensuring that each device meets Europe's high standards. We don't just see ourselves as suppliers, we're more like friends who are always there to help. Simply let us know what you require, and voila, your dream phone is on its way to you faster than a speeding bullet! Coolmix^® has a global presence with offices and distribution centers located in some of the coolest places around the world, including Amsterdam, Hong Kong, Paris, Milan, and the beautiful Dubai. We serve over 2500 retailers, 450 wholesalers, and distributors who specialize in selling mobile devices. Our amazing service and top-quality products have already impressed our satisfied customers, so what are you waiting for? Join the party and let's make some sales happen! At Coolmix, we're like the superheroes of mobile devices. Always honest, always transparent, and always ready to save the day! We never make promises we can't keep, and we're not about to accept an order we can't handle. You can trust us to be your loyal sidekick when it comes to all your mobile device needs.

‘We don't just sell phones, we sell memories and experiences that will last a lifetime.’ Our dedicated team is available to assist you from Monday to Saturday, between 10 am to 6 pm via WhatsApp at +31850470600, or by sending an email to sales@coolmix.eu. For quick answers to your queries, be sure to check out our FAQ section. We understand that sometimes things don go as planned, so if you're not completely satisfied with your purchase or delivery, please reach out to our complaints department at info@coolmix.eu. We apologize in advance for any inconvenience this may cause and assure you that we will do our best to resolve the issue promptly!

Ready to order? Just pick the stuff you want and hit the green "add to cart" button on each product page. When you're all set, head over to the checkout and give us your deets and payment info. If you've got a Coolmix account, even better - we already know you! But no worries if you don't have an account, we can still process your order, we'll just need your info.

If your order hasn't left our warehouse yet, you're good to go! You can cancel it anytime. But if it's already on its way, unfortunately, you're out of luck. But don't worry, just shoot us a message on WhatsApp and our awesome customer service team will get back to you in a few minutes!

If you need to make any changes to your order, you're in luck as long as you haven't gotten a shipping confirmation or an SMS from us yet. Just give our customer service a call or WhatsApp, and they'll help you change the name or address on your order in a minute!

We're sorry, but at the moment, we don't have the option for you to come and give us a high-five while picking up your order. We're all about safety first, so we want to make sure our employees are safe and sound.

If you find that your order is missing any products, rest assured that we take this very seriously. Please reach out to our customer service team and we'll make it right for you. We'll do everything we can to ensure that you receive your complete order as soon as possible.

If you've got any questions about a particular product, feel free to give us a call, shoot us an email, or drop us a message on WhatsApp. Our friendly customer service team will get back to you ASAP!

When do I receive my order? We try our best to give you an estimated delivery time, but please keep in mind that it's just an estimate and not a hard deadline. If there's any delay, we'll definitely inform you and give you a new estimated delivery time.

All orders can be tracked using a Track & Trace code, which depends on the carrier used for shipping, such as UPS and DHL.

We're not responsible for any Customs stuff that happens in your own country or the country you're buying from.

All orders placed on our website come with free shipping, meaning we won't charge you any shipping fees. However, orders placed outside our website may sometimes come with shipping fees.

If you find that your order is missing any products, rest assured that we take this very seriously. Please reach out to our customer service team and we'll make it right for you. We'll do everything we can to ensure that you receive your complete order as soon as possible.

Unfortunately, our UPS and DHL do not deliver on Saturdays and also not in all regions.

We're sorry, but at the moment, we don't have the option for you to come and give us a high-five while picking up your order. We're all about safety first, so we want to make sure our employees are safe and sound.

Sorry to inform you, but please note that our deliveries are not insured unless stated otherwise. To ensure that your goods are insured, please make sure to select the checkbox during checkout.

Are you not satisfied with your purchase? Then you can cancel the purchase within 21 days after receiving the order. Please return in the - if reasonable - original packaging and condition. Of course you have the option to view your product as you would view it in the store You have the right to withdraw from the agreement within a period of 21 days without giving reasons. The withdrawal period expires 21 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good. After this period you have another 21 days to return the product to Coolmix. 21 days reflection period

To initiate a return or exchange of a product, please get in touch with our service department at info@coolmix.eu. Our team will take care of the entire process and provide you with the best possible solution for your specific case.

On average, it takes about 3 days for a returned product to be processed, repaired, or exchanged. If you have any questions regarding this, please feel free to reach out to your Account Manager or send an email to info@coolmix.eu. We're here to assist you!